Event Services

Event Audio Solutions

With You Every Step of the Way to Ensure Audio Conference Success

We offer a range of event audio solutions and features to fit your business communication needs, whether your audience is a dozen eXecutives, investors and analysts or a 2500-member sales force.

Operator Assisted

Even with a small audience at your conferencing event with no bells and whistles, you can rely on the support of an operator who will greet participants as they dial into your call and are placed into your meeting. These events need to be executed flawlessly in order to ensure their success. From large-scale investor relations calls to small board of directors meetings, count on us to work with you step-by-step, providing the help you need before, during and after your conference.

Operator Assisted with Event Plus

When you choose Event Plus, a feature available with our Operator Assisted service, you get the added benefit of speedier entry into the call for your participants. Event Plus reduces hold times for participants by allowing them to join your call through an automated process without waiting to be greeted by an operator. An operator is available during the call to offer assistance if needed.

Premium

Whether a small event or a large one, we bring everyone together in one seamlessly planned, managed and executed event. Add features, like Q&A, recording or transcription, to ensure you get everything you need from your call. At the time of your conference, participants dial into your call and are greeted by an operator who places them into your meeting.

Premium with Event Plus

When you choose Event Plus, a feature available with our Premium service, you get most of the features available with Premium calls and the added benefit of speedier entry into the call for your participants. Event Plus is an ideal feature to select for very large calls because it reduces hold times for participants by allowing them to join your event through an automated process. An operator will not greet your participants, but is available to support everyone throughout the call.

Direct Event℠

This service allows you to take advantage of the scalability of our Operator Assisted conferencing combined with the convenience of automated entry into your event without the assistance of an operator, similar to Event Plus. What differentiates these two services is the type of information you can obtain from your participants before they join the call and how it is collected. Registration prior to your event is available along with over 40 other features to tailor your call to your needs.

Functionality

  Operator Assisted Operator Assisted with Event Plus Premium Premium with Event Plus Direct Event
Available 24/7
Reservation required
Less than 25 participants      
More than 25 participants    
Leader greeted by operator
Participants greeted by operator      
Automated participant entry without operator    
Conference code - required    
Conference code - optional    
Unique PIN - optional        
Leader provides dial-in details
Participant info gathered by operator when dialing into call      
Participant info gathered by recording when dialing into call      
Participant info gathered prior to call        
Registration prior to call required        
Number of pieces of participant information collected, i.e. name and phone number Six plus the time the participant got on the line - collected by an operator Three collected phonetically by an operator via a recording Six plus the time the participant got on the line - collected by an operator Three collected phonetically by an operator via a recording Six plus the time the participant got on the line - Six pieces collected during pre-registration and line time is collected when the participant enters their unique PIN
Q&A    
Polling    
Participant Report  
Transcription    
EncoreSM    
Encore Plus    
Encore Reports    
CD/Taping    
LeaderView℠     1 2
Approved Participant List    
Streaming    
Broadcast Services    
Communication Line    
Event Archive    
Interpretation    
Playback    
Relay Services (RCC)    
News on Hold      
Sub-conference    
Voice Talent    

1 Must allow time for operators to add information from the recording.
2 Pre-registration is required in order to have information visible.